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SHIPPING POLICY

How It Works

  1. Order Processing:

    • All orders will be processed within 1-2 business days after payment confirmation.

    • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

  2. Shipping Methods:

    • We offer standard shipping for all MesTens orders.

    • The shipping method may vary based on your location and shipping service availability.

  3. Shipping Times:

    • Domestic Shipping (within [USA]):

      • Standard shipping typically takes 3-7 business days for delivery.

      • Please note that these are estimated shipping times, and actual delivery may vary depending on factors such as weather conditions and carrier delays.

    • International Shipping (outside [USA]):

      • Shipping times for international orders can vary significantly depending on the destination country and customs procedures.

      • Please allow 7-21 business days for international deliveries.

  4. Shipping Charges:

    • Shipping charges will be calculated and displayed during the checkout process based on your location and the weight of your order.

    • Please note that any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

  5. Order Tracking:

    • Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.

    • You can use the tracking number on our website or the carrier's website to monitor the progress of your shipment.

  6. Shipment Confirmation and Delivery:

    • Upon delivery, please carefully inspect the package for any signs of damage or tampering before accepting it.

    • If you notice any issues, please contact us immediately to report the problem.

  7. Undeliverable Packages:

    • In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will contact you to resolve the issue.

    • Additional shipping charges may apply for reshipping the package.

  8. Shipping Restrictions:

    • We currently ship MesTens to locations within [USA] and select international destinations.

    • Please ensure that your country allows the importation of this type of product before placing an order.

If you have any further questions or concerns about our shipping policy, please feel free to contact our customer support team. We are here to assist you and provide a smooth shipping experience for your MesTens order.

RETURNS

How It Works

  1. Eligibility:

    • To be eligible for a return, your MesTens unit must be in its original condition and packaging, with all accessories and components included.

    • Returns are accepted within 90 days from the date of delivery.

  2. Return Process:

    • To initiate a return, please contact our customer support team within the specified return period.

    • Our customer support team will guide you through the return process, providing you with the necessary instructions and a return authorization number (RMA).

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping, unless the return is due to a defective or incorrect item sent.

    • We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return, as we cannot be held responsible for lost or damaged return shipments.

  4. Refund or Exchange:

    • Upon receiving and inspecting the returned MesTens unit, we will process your refund or exchange.

    • Refunds will be issued to the original payment method used during the purchase.

    • If you prefer an exchange, we will ship the replacement unit once the returned item has been received and processed.

  5. Non-Returnable Items:

    • Certain items are non-returnable for hygiene and safety reasons. These include opened electrode pads and any items that have been used or damaged by the customer.

  6. Restocking Fee:

    • A restocking fee may apply in certain cases, depending on the condition of the returned item or any missing accessories or components.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective MesTens unit, please contact our customer support team immediately.

    • We will arrange for a replacement or repair of the item at no additional cost to you.

  8. Refund Processing Time:

    • Once we receive and process your returned item, we will initiate the refund within [90] business days.

    • The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

If you have any further questions or need assistance regarding our return policy, please contact our customer support team. We are committed to ensuring your satisfaction with your MesTens purchase and will gladly assist you throughout the return process.

WARRANTY AT MESTENS

About Our Policy

Thank you for choosing MesTens! We are committed to providing you with high-quality products. Our warranty policy outlines the terms and conditions of the warranty coverage for your MesTens unit. Please read the following guidelines regarding the warranty:

  1. Warranty Coverage:

    • MesTens units are covered by a 90 day limited warranty from the date of purchase.

    • The warranty covers defects in materials and workmanship under normal use.

  2. Warranty Exclusions:

    • The warranty does not cover damages resulting from misuse, abuse, accidents, unauthorized modifications, or any other circumstances beyond normal use.

    • The warranty does not cover normal wear and tear, including but not limited to scratches, cosmetic damages, or gradual decrease in performance due to regular use.

  3. Warranty Claim Process:

    • To make a warranty claim, please contact our customer support team within the warranty period.

    • Our customer support team will guide you through the warranty claim process, providing you with the necessary instructions and any required documentation.

  4. Proof of Purchase:

    • To initiate a warranty claim, you must provide proof of purchase, such as the original purchase receipt or order confirmation.

  5. Warranty Resolution:

    • Upon receiving your warranty claim, we will evaluate the issue and determine the appropriate resolution.

    • We reserve the right to repair or replace the defective unit, at our discretion, with a new or refurbished unit of equal or comparable value.

    • If the exact model of your MesTens unit is no longer available, we may offer a suitable alternative or a refund.

  6. Return Shipping:

    • In the case of a warranty claim, the customer is responsible for the cost of shipping the defective unit to our designated service center.

    • We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return, as we cannot be held responsible for lost or damaged return shipments.

  7. Limitations:

    • Our warranty policy is applicable only to the original purchaser of the MesTens unit and is not transferable.

    • The warranty is limited to the MesTens unit itself and does not cover any accessories or components, such as electrode pads or cables.

  8. Warranty Period:

    • The warranty period for MesTens units begins on the date of purchase and lasts for 90 days.

If you have any further questions or need assistance regarding our warranty policy, please contact our customer support team. We are committed to ensuring your satisfaction with your MesTens unit and will gladly assist you with any warranty-related concerns.

MesTens

©2023 by MesTens.

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