FAQS

Is it Safe?

MesTens is generally considered safe when used as directed. It is a non-invasive and drug-free method for pain relief. Here are some key points regarding the safety of a tens unit:

1. Low Voltage: A tens unit delivers low-voltage electrical currents, typically ranging from 1 to 120 volts. These currents are generally considered safe for use on the body.

2. Non-Invasive: Tens units are applied externally to the skin, making them non-invasive. They do not require any surgical procedures or injections.

3. Adjustable Settings: Tens units offer adjustable settings, allowing users to customize the intensity and frequency of the electrical impulses. This allows individuals to find a comfortable and effective level of stimulation.

4. FDA Cleared: Many tens units available on the market are cleared by the U.S. Food and Drug Administration (FDA) for over-the-counter use, indicating that they meet certain safety and performance standards.

5. Adhesive Electrodes: Tens units use adhesive electrodes that are placed on the skin. These electrodes should be properly cleaned and replaced as recommended to maintain hygiene and minimize any potential skin irritation.

6. Precautions: While tens units are generally safe, certain precautions should be taken. They should not be used on certain areas of the body, such as the head, chest, or near the eyes. It is important to follow the device's instructions and consult a healthcare professional if you have any specific concerns or medical conditions.

7. Individual Sensitivity: Individuals may have different sensitivities to the electrical stimulation provided by a tens unit. It is important to start with lower settings and gradually increase them to a comfortable level.

8. Specific Medical Conditions: Individuals with certain medical conditions, such as epilepsy, heart problems, or implanted medical devices like pacemakers, should consult with their healthcare provider before using a tens unit to ensure its safety in their particular situation.

It is always recommended to consult with a healthcare professional before using a tens unit, especially if you have any underlying medical conditions or concerns. They can provide personalized guidance and ensure the safe and appropriate use of the device for your specific needs.

1. Eligibility:

   • To be eligible for a return, your MesTens unit must be in its original condition and packaging, with all accessories and components included.

   • Returns are accepted within 90 days from the date of delivery.

2. Return Process:

   • To initiate a return, please contact our customer support team within the specified return period.

   • Our customer support team will guide you through the return process, providing you with the necessary instructions and a return authorization number (RMA).

3. Return Shipping:

   • The customer is responsible for the cost of return shipping, unless the return is due to a defective or incorrect item sent.

   • We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return, as we cannot be held responsible for lost or damaged return shipments.

4. Refund or Exchange:

   • Upon receiving and inspecting the returned MesTens unit, we will process your refund or exchange.

   • Refunds will be issued to the original payment method used during the purchase.

   • If you prefer an exchange, we will ship the replacement unit once the returned item has been received and processed.

5. Non-Returnable Items:

   • Certain items are non-returnable for hygiene and safety reasons. These include opened electrode pads and any items that have been used or damaged by the customer.

6. Restocking Fee:

   • A restocking fee may apply in certain cases, depending on the condition of the returned item or any missing accessories or components.

7. Damaged or Defective Items:

   • If you receive a damaged or defective MesTens unit, please contact our customer support team immediately.

   • We will arrange for a replacement or repair of the item at no additional cost to you.

8. Refund Processing Time:

   • Once we receive and process your returned item, we will initiate the refund within [90] business days.

   • The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

If you have any further questions or need assistance regarding our return policy, please contact our customer support team. We are committed to ensuring your satisfaction with your MesTens purchase and will gladly assist you throughout the return process.

Please note that we accept major debit card brands, including Visa, Mastercard, American Express, and Discover, among others. If you have any specific questions regarding debit card payments or encounter any issues during the payment process, our dedicated customer support team is here to assist you.

Shop confidently with your debit card and explore our exciting range of products, knowing that your payment is quick, secure, and conveniently processed. We appreciate your trust in our company and look forward to serving you with top-notch products and excellent customer service.